I stayed at a property and want to provide feedback, how do I do this?

This article is for: Renters

We automatically send a “Request for Feedback” email notice a few days after the completion of your stay. Use the link in this email to get through to the online feedback questionnaire.

If you do not receive this email, or if you’ve lost it; or if you just want to provide feedback as soon as you stay completes you can do this online by:

1) Going to http://www.bookastay.com.au and logging into My Bookastay
2) Go to Past Bookings
3) Use the Give feedback link on the past booking

-OR-
1) Find the listing on http://www.bookastay.com.au
2) Use the feedback link in the Guest Comments section.  (You’ll then be asked to log-in if you are not already).

Feedback links are only generated on bookings that were confirmed - and only on bookings you’ve made through Bookastay.  You can only provide feedback on bookings that completed within the last 365 days.

If your booking proceeded but is still shown as Requested or Accepted then please let us know using the Did this go ahead? link.

How does Bookastay/Bookabach work?  (for renters)

This article is for: Renters

Bookastay puts would-be holiday house renters directly in touch with owners and property managers of the finest holiday housees, beach houses and self catering holiday homes in New Zealand.

First of all, please understand that all the properties you see on the Bookastay website are managed by their owners - or in some cases a property manager appointed by the holiday house owner - not by Bookastay.

So, when you make an enquiry on a property your request is automatically sent to the owner/manager of the property.  On making an enquiry you will be provided with the owner/manager’s contact details so you can call them to follow-up.

It’s THEIR responsibility to:

* Decide whether to accept or decline your booking request
* Provide you with more details on the property and answer any question you may have
* Organise with you payment of a deposit to confirm the booking; plus any bond and balance of rental
* Provide you with a rental agreement (we recommend this)

Bookastay facilitates this process by providing the website - a safe place to rent holiday homes* - and tools for the owners/property managers to use for effective management of their properties.

*Note that Bookastay orders properties by default using a scoring system heavily waited to feedback from other renters - so the ones furthest up the top have the most rental history.

I’ve made an enquiry but haven’t had response.  What do I do?

This article is for: Renters

If you’ve made a booking request but haven’t had a response from the property owner/manager here’s what to do:

First, log into My Bookabach and check your booking request.  There’s a chance that it has been declined but the owner/manager omitted to send you an email (by default you will receive an email from them but they can override this and choose not to send an email).

If your booking is showing as REQUESTED:

Check the email we sent you when you first made the enquiry (booking request acknowledgement).  In this email (in most cases) you’ll find the owner/manager contact information and an indication of how quickly they typically respond.

Remember that holiday homes are not like hotels and motels and in many cases owners are not doing this “for a living”.  So, while some commit to responding quickly, otherwise are up front in saying it may take them a few days to respond. Please respect this.

If you haven’t heard back in the time frame indicated then please put in a support request and we’ll be happy to chase it up for you.

How do I request a booking?

This article is for: Renters

Every Bookastay listing has price and availability displayed that is located underneath the main property description.  To make a booking request, follow these three simple steps:

1) Scan for your dates using the scroll-key at the top of the calendar.  You can scan week by week by clicking the arrows on each side of the display. Note that we use the following colour codes on the calendar:
RED: The property is already booked.
YELLOW: Provisionally booked (a requested or accepted booking is already present).  You are welcome to make an enquiry but you are unlikely to have it accepted.
You’ll also find public, provincial and school holidays marked on the calendar (small coloured triangles)

2) Use the check boxes to select the dates you want to stay.

3) Click the request booking button once you’ve selected your days.

Most owners/managers choose to display their availability - but some don’t. On these properties, the calendar days will show in grey. You can still request a booking but you will have to wait to find out availability.

When you request a booking, the website will immediately notify the holiday house owner or property manager.  In most cases you will also receive contact phone numbers so you can call to follow-up your request.

I’ve forgotten my password, how do I retrieve (reset) it?

This article is for: Managers Renters

You’ll find a “Forgotten password” link on every log-in form.  This will take you to a page with instructions on how you can re-set your password. For security reasons we encrypt passwords and we no longer send them out in emails.  The Reset Password email you’ll receive contains a special link you can use to set-up a new access password.

I am having problems logging in. What do I do?

This article is for: Managers Renters

If you are having trouble logging, first check to make sure you are using the correct email address.  If you have more than one email address be sure you’re using the one you have registered with Bookastay and you’re typing it correctly.

If you have forgotten your password you can have the website send you an email with a link to “reset” your password. You’ll find a link to do this on every log-in form.

If you KNOW that your details are correct then check the following:  We rely on “Cookies” - small pieces of information stored on your computer -  to keep track of your “session” on the website while you are logged in.  If your browser is set to block Cookies then you will not be able to log-in and establish your session. To fix this go to your browser settings:

Internet Explorer
Go to: Tools > Internet options > Security (or Privacy): Click “Default level”.  You may also need to add www.bookastay.com.au to your trusted sites

Firefox
Go to: Tools > Privacy > Cookies: Ensure the “Accept cookies from sites” is checked. Then try registering/logging-in again.

Finally, note that some corporate firewalls or browser acceleration software can affect cookie files. Further information on this can be found on Google’s site: See Browser troubleshooting basics.